"Resources and support for quality surface care PROS."
Benefits of being
a PRO Partner
Six Pillars of Success
You will find two common threads woven into every one of the benefits of being a PRO Partner. The first is each benefit is designed to drive one or more of what we consider to be six fundamental pillars of success for any surface care business in today’s business environment. Secondly, you will find that every benefit is strategically designed to work in an interconnected and interdependent fashion—each benefit drives and reinforces the others.
SIX PILLARS OF SUCCESS
Maintaining a Strong Web Presence
It’s a no-brainer that having a strong and impressive presence on the web is crucial to your success. Remember, half the job is getting them to find you, the bigger half is converting prospects to customers. This requires strategy and a lot of things working in tandem. Fortunately we have expertise in this.
Cultivating Your Customer Base
How do you calculate a customer’s value? By the profit from a one-time job? Or by their potential as a lifetime customer? Your customer base is one of your most valuable assets and it should be cultivated. We include valuable resources and support to help you with this.
Driving Your Brand in Your Marketplace
Your brand is your identity. It is what distinguishes you from all others. It conveys who you are and what you are all about. Driving your brand and professional image in your marketplace is absolutely essential to your success. We shine at helping you drive your brand!
Building Your Referral Network
A perpetual source of new business can be gained by growing and cultivating relationships with individuals and organizations who encounter your prospective customers and will refer you. With our resources, workshops, and support we've got your back in this!
Staying on Top of Your Game
Companies that dig themselves into a comfortable rut get left in the dust. Staying on top of your game includes continual learning, and staying informed and up to date on changes around you that will impact your business. Partners highly value the support, training, and relevant information they get by being plugged in as a PRO Partner.
Watching Your Bottom Line
A healthy bottom line is achieved not just by increasing revenues, but also by decreasing costs where you can. This doesn’t mean getting cheaper quality, it means getting the best price and value for the supplies, services and other needs required to run your business. Partners enjoy special pricing for a variety of services and supplies.
SOLID TRAINING
For The Surface Care Industry
Success starts with staying on top of your game! Students from across the country and around the globe look to the Surface Care PROS Learning Institute to learn the art, science and business of stone, tile, metal, and other surface restoration and maintenance. What can they expect? Extraordinary instructors, thoughtfully planned out course outlines, and tremendous resources all designed to best prepare and launch the student for maximized success.
- Courses you can take without leaving home
- Spanish sub-titles for many courses
- Tremendous support and resources
Our PRO Partners
Our PRO Partners are companies that specialize in the art and science of surfaces, from specification to installation, restoration to protection, to specialty solutions. Their services include…
Custom Fabrication & Installation
Stone Restoration & Maintenance
Tile & Grout Cleaning & Sealing
Concrete polishing
Metal restoration & protection
Inspection and Troubleshooting
Carpet and Interior Textile Cleaning
Wood Surface Specialist
VCT & LVT Maintenance
What PRO Partners say
Our team just completed our annual review of many business relationships, and no surprise Surface Care PROS took first place again this year. During our six yr. partnership, we have used many of your services, but we have trouble deciding which ones had been most valuable. I think the ability to interact with so many of the partners regarding technical expertise has saved us many dollars and time. Others put greater value on the webpage which you have designed for us. Of course, David, our lead technician, often talks about the hands-on schooling and the help he has received from the school during the last 6 years. Thank you and your team for the support you have given us. By the way, 2022 was our best yr. Best wishes for 2023 -- Atlantic Stone and Tile Care.
Surface Care PROS has gone above and beyond to custom design, launch and manage an amazing website and web presence for my company that exceeded all my expectations. They truly understand my business and have designed a program to position us for success.
If you are in the stone and tile business and are wondering if being a Partner is something you should do, run—don’t walk—to sign up before someone else grabs your spot.
Excellent experience and reasonable on pricing. Probably the first time I ever didn’t have to request revisions. And only took a few days. Completely satisfied.
The discussion group is a tremendous Partner benefit. Having the ability to ask advice, share ideas, provide input, and inquire with others who have unique and additional experience in the industry provides a tool that is invaluable.
I get a lot of business as a result of being a Partner. The support is incredible!
Excellent being affiliated with you guys!!!
I would like to express my sincere gratitude for the work you and your crew have done for me and my company. Signing to be a partner, I would never, ever expect such a good service and astonishing results for as little money as the membership is.
You exceeded my expectations. I am very happy with you and your staff. Thank you very much. I am very pleased... Thank you. Damn, I’m happy.
If anyone is interested in being a Partner, have them talk to me. I'll be happy to tell them how much it has helped us.
Why be a PRO Partner?
"Sometimes it really pays to have an unfair advantage." --Deborah Nelson
FREQUENTLY ASKED QUESTIONS
Here are some of our most frequently asked questions and answers. Click a question below to view the answer.
Refer to the Partner Benefits Brochure. There is a handy Quick Reference checklist at the very beginning and the details follow in the subsequent pages.
You’ll find that our fees are surprisingly low. Refer to our Partner Benefits Brochure for the fees and rates or give us a call.
No. We believe if your are benefiting from being a PRO Partner, we don’t need to hold you hostage to any term contract.
Yes. It’s actually a very valued benefit of being a Partner. We want all of our Partners to have strong presence in their local markets. In order to achieve this, we must limit how many Partners we can take in any market area. You can learn more about this in our Partner Benefits Brochure.
We structured our market areas pretty much by the Nielsen Media Markets. Refer to the Partner Benefits Brochure to learn more about Market Slots.
Some people liken the support to that of a franchise, but we are not. All Partners have their own autonomy. We do have standards that all Partners must pledge to honor though.
SurfaceCarePROS.com is where consumers go to find surface care solutions including referrals to our Surface Care PRO Partners when they need professional services.
Backstage.surfacecarepros is your support site. it is where you, the floor and surface services care provider, can find resources, news and events, training, and support opportunities, and to learn more about the benefits of being a PRO Partner.
Your core support team
Deborah Nelson
Fred Hueston
Payal Jain
Alice Dean
Doug Smith
Emmanuel Alvirde
Sharon Koehler
Jai Nelson
Pam Smith
Articles & updates
With the huge increase in eLearning, the question remains, can stone restoration be taught via web-based training as effectively as with traditional face-to-face hands-on training?
Listen and call in LIVE every Wednesday from 6 – 7 pm (Eastern) as Dr. Fred discusses topics of interest to stone and tile pros. Login to the live show or access archives.
Your customer base is one of your greatest assets and keeping your name in front of, and cultivating it, goes a long way toward super-charging your marketing efforts.
